FAQ

Answering all frequently asked questions.

Collapsible content

Where is my order?

As each canvas is a custom order, please allow between 2 to 4 weeks to prepare and ship your artwork. Once it’s in the mail, you’ll receive a UPS tracking number so you can monitor its journey.

Can I order a custom size or design?

McKenzie loves to create one of a kind pieces. To inquire about a custom design, please fill out contact form or email orders@mdukecreativedesigns.com

Can I return or exchange my purchase?

Each M. Duke Creative Design is custom made to order. We do not accept returns. However, if your piece is damaged during the shipping process or arrives with any imperfections, please contact us at orders@mdukecreativedesigns.com within 2 weeks of recieving your order and include images of the damage and box your order arrived in.

Can I make changes to my order?

Please reach out to McKenzie at orders@mdukecreativedesigns.com to discuss any changes to your order.

What sizes do you offer?

All designs are made custom and sizes are determined based on clients wants and needs.